Shipping Information

Last Updated: August 6, 2026

Thank you for shopping with VitaWick. This Shipping Information page explains how orders placed through vitawick.com are processed, shipped, tracked, and delivered.

Orders placed through vitawick.com are sold and administered by DONARAYS INC, the operator of the VitaWick online store.

1. SHIPPING DESTINATIONS

Orders may be shipped only to delivery addresses accepted by our checkout system.

Available shipping destinations may depend on the product, delivery address, carrier availability, inventory location, and other fulfillment considerations.

If your delivery address is not accepted during checkout, we are currently unable to ship the order to that location.

2. ORDER PROCESSING

Most orders are processed within 1–2 business days after payment has been successfully authorized or confirmed.

Business days are Monday through Friday, excluding United States federal holidays.

Orders placed on weekends or holidays will normally begin processing on the next business day.

Order processing may include:

  • Payment authorization or verification
  • Order information review
  • Inventory confirmation
  • Product preparation
  • Packaging
  • Carrier pickup or transfer

An order confirmation does not mean that the carrier has received the package. The order has shipped only after it has been transferred to the carrier and a shipping confirmation has been issued.

3. ESTIMATED SHIPPING TIME

Standard delivery generally takes approximately 3–7 business days after the order has shipped.

The 3–7 business-day estimate is the expected carrier transit period and does not include the 1–2 business-day order processing period.

Estimated delivery time therefore consists of:

  • Order processing: usually 1–2 business days
  • Carrier transit: usually 3–7 business days after shipment

Delivery estimates are not guaranteed delivery dates unless a guaranteed service is expressly identified during checkout.

The actual delivery time may vary according to the destination, carrier service, weather, holidays, transportation conditions, inventory availability, and other circumstances.

4. SHIPPING COSTS

Any applicable shipping charge will be displayed during checkout before you submit payment.

Shipping charges may vary depending on:

  • The delivery destination
  • The products in the order
  • The package size or weight
  • The available shipping service
  • Any shipping promotion currently offered

The shipping option and charge displayed during checkout are the options currently available for that specific order.

A shipping promotion may be modified or discontinued for future orders. Changes to a promotion will not normally affect an order that has already been completed and confirmed.

5. ORDER AND SHIPPING CONFIRMATION

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation and verify:

  • The products ordered
  • The quantities ordered
  • The customer name
  • The shipping address
  • The order total

Once the order has shipped, we will send a shipping confirmation email with tracking information when tracking is available.

If you do not see an order or shipping confirmation, please check your spam or junk folder.

6. TRACKING INFORMATION

Tracking information may not update immediately after a shipping label is created.

Please allow the carrier time to receive, scan, and process the package. In some cases, the first tracking update may not appear until the package reaches a carrier facility.

Tracking events and estimated delivery dates shown by the carrier are controlled by the carrier and may change while the package is in transit.

A tracking status showing “label created,” “shipment information received,” or similar wording may mean that the shipping label has been prepared but the carrier has not yet completed its first physical scan.

7. SHIPPING ADDRESS REQUIREMENTS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, please confirm:

  • The recipient’s full name
  • The street address
  • Apartment, suite, unit, or building number where applicable
  • The city and state
  • The ZIP or postal code
  • Any delivery information reasonably required by the carrier

We are not responsible for avoidable delays caused by incomplete or inaccurate shipping information supplied during checkout. However, we will make reasonable efforts to assist when contacted promptly.

8. ADDRESS CHANGES

If you notice an error in your shipping address, contact us as soon as possible at:

support@vitawick.com

Please include your name, order number, incorrect address, and requested corrected address.

We will make reasonable efforts to update the address before the order is processed or shipped, but an address change cannot be guaranteed.

Once an order has entered fulfillment or has been transferred to the carrier, we may be unable to change, redirect, or cancel the shipment.

Do not submit sensitive payment-card information by email when requesting an address change.

9. MULTIPLE SHIPMENTS

An order may be divided into more than one shipment when products are prepared from different inventory locations, have different processing requirements, or cannot be safely packaged together.

When an order is divided into multiple shipments, the packages may arrive on different dates and may have separate tracking numbers.

Receiving only part of an order does not necessarily mean that the remaining items are missing. Please review the shipping confirmation and tracking information for each package.

10. DELIVERY DELAYS

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

  • Carrier network delays
  • Severe weather
  • Natural disasters
  • Public holidays
  • Transportation interruptions
  • High seasonal shipping volume
  • Incorrect or incomplete delivery information
  • Restricted access to the delivery location
  • Security or fraud-prevention reviews
  • Other carrier or fulfillment disruptions

A temporary delay does not necessarily mean that the package has been lost.

When a shipment is delayed, we may review the tracking information, contact the fulfillment provider, or request additional information from the carrier.

11. LOST OR STALLED PACKAGES

If tracking has not updated for an unusual period or the package appears to be lost in transit, contact:

support@vitawick.com

Please include:

  • Your name
  • Your order number
  • The tracking number
  • The delivery address
  • A brief description of the issue

We may review the tracking history, contact the carrier or fulfillment provider, and request that the carrier investigate the shipment.

The appropriate resolution will depend on the carrier’s findings, shipment status, order details, and the circumstances of the loss.

A replacement or refund is not automatically issued while a shipment remains active in the carrier’s network, but we will assist with the available next steps.

12. PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please first:

  • Confirm that the shipping address on the order is correct
  • Check around the delivery entrance and other secure locations
  • Check with other household members
  • Check with building staff or a mailroom where applicable
  • Review any delivery photograph or carrier notice
  • Contact the carrier for additional delivery details

Carrier tracking may occasionally update to “delivered” shortly before the package is physically placed at the delivery location.

If the package still cannot be located, contact us promptly with your order number and tracking information. We will review the available information and assist with the next step.

13. DAMAGED PACKAGES OR PRODUCTS

Please inspect the package and product promptly after delivery.

If the package or product arrives damaged, contact us and include:

  • Your order number
  • A description of the damage
  • Clear photographs of the product
  • Clear photographs of the shipping carton
  • Clear photographs of the shipping label
  • A short video where helpful

Do not discard the product, packaging, shipping carton, labels, accessories, or damaged components until the request has been reviewed.

Damaged and defective product requests are handled according to our Return & Replacement Policy .

14. FAILED DELIVERY AND RETURN-TO-SENDER PACKAGES

A package may be returned to the sender when:

  • The delivery address is incomplete or incorrect
  • The carrier cannot access the delivery location
  • The recipient refuses delivery
  • The package is not collected after a carrier notice
  • The address is considered undeliverable by the carrier

If a package is returned to the sender, contact us so we can review the shipment and available options.

Depending on the circumstances, available options may include reshipping the order or issuing an eligible refund after the package has been received and reviewed.

When a shipment is returned because of an address error, refusal, failure to collect the package, or another circumstance not caused by us, additional shipping charges may apply before the order is sent again.

Any applicable deduction or additional charge will be explained before the order is reshipped or the refund is completed.

15. ORDER CANCELLATIONS AND SHIPPING

Orders may enter processing shortly after they are submitted.

Once an order has entered fulfillment or has shipped, it may no longer be eligible for cancellation or modification.

Additional information is available in our Cancellation & Modification Policy .

16. FULFILLMENT LOCATION

Certain orders may be prepared or shipped from the following United States fulfillment location:

11688 Clark St
Arcadia, CA 91006
United States

This location is used for certain fulfillment and shipping activities. It is not a retail store or customer walk-in service center.

The fulfillment location is not an automatic return address.

17. RETURN ADDRESS NOTICE

Do not send returns to the fulfillment location, business correspondence address, package sender address, or any other address unless our customer support team has provided written return authorization and confirmed the correct return destination.

The address printed on an original shipping label may not be the correct address for a return.

Return eligibility and authorization requirements are explained in our Return & Replacement Policy .

18. CUSTOMER SUPPORT

For order-status questions, address corrections, tracking assistance, delayed shipments, missing packages, or damaged deliveries, contact:

DONARAYS INC
Store name: VitaWick

Email:
support@vitawick.com

Support hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time
Excluding U.S. federal holidays

Please include your order number and a clear description of the shipping issue.

19. BUSINESS CORRESPONDENCE ADDRESS

DONARAYS INC
Store name: VitaWick
310 N Indian Hill Blvd, #77
Claremont, CA 91711
United States

This is our United States business correspondence address. It is not a retail store, customer walk-in service center, fulfillment center, or automatic return address.

20. CHANGES TO THIS SHIPPING INFORMATION

We may update this Shipping Information page to reflect changes in carriers, fulfillment procedures, shipping destinations, service levels, business operations, or legal requirements.

The current version will be posted on this page with an updated “Last Updated” date.

Shipping terms shown and accepted during checkout will apply to the applicable order, except where a correction is required by law or is necessary to address an obvious technical error.