About Us

Last Updated: August 6, 2026

Caring for Everyday Comfort

At VitaWick, we believe that comfort, dignity, and independence are important parts of everyday care.

Our goal is to offer practical home-care products designed to support individuals, caregivers, and families with daily routines. Whether you are assisting a family member, managing limited mobility, or looking for a more convenient way to handle everyday care needs, VitaWick focuses on products that are straightforward, functional, and easier to incorporate into daily life.

Designed Around Practical Needs

VitaWick products are selected and developed with common home-care challenges in mind.

We focus on product features such as:

• Simple and understandable operation
• Comfort-conscious designs for everyday use
• Practical materials and construction
• Clear product instructions
• Convenient cleaning, storage, or replacement procedures
• Compatibility with the intended care routine

Depending on the product, features may include leak-resistant components, portable construction, easy-to-connect parts, individually packaged accessories, or controls designed to simplify routine use.

Product features, package contents, compatibility, and intended use are described on the applicable product page. Customers should review those details before placing an order.

Our Approach to Product Quality

We understand that customers may rely on home-care products as part of an important daily routine.

We work with suppliers and service providers to review product specifications, packaging, included components, and general product condition before products are offered through our store.

We also review customer questions and product feedback to identify opportunities to improve product information, instructions, packaging, and future product selections.

Individual experiences may vary depending on the product, the user’s circumstances, correct setup, compatibility, maintenance, and adherence to the applicable instructions.

Supporting Individuals, Caregivers, and Families

Everyday care can involve many responsibilities. Our aim is to make certain routines more manageable by providing practical products, understandable information, and accessible customer support.

VitaWick products are intended to support everyday convenience and care routines. Product descriptions on this website are not a substitute for professional medical advice, diagnosis, or treatment.

Customers should consult an appropriate healthcare professional when they have questions about whether a product is suitable for a specific medical condition, care plan, or individual need.

Clear Product Information

We aim to present product information in a clear and useful manner, including:

• Product purpose and intended use
• Package quantity and included components
• Available sizes or configurations
• Setup and usage information
• Cleaning, storage, or replacement guidance where applicable
• Important compatibility information
• Relevant precautions and limitations

Product packaging, appearance, accessories, and specifications may occasionally be updated. Any material product difference will be reflected on the applicable product page when reasonably possible.

Customer Support

Customer support is an important part of the VitaWick store experience. Our team can assist with:

• Product and compatibility questions
• Order-status questions
• Shipping and tracking assistance
• Damaged, defective, or incorrect item reports
• Return authorization
• Replacement and refund questions

For assistance, contact:

support@vitawick.com

Support Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time
Excluding U.S. federal holidays

When contacting us about an existing order, please include your order number and a clear description of the question or issue.

Secure Online Shopping

The VitaWick online store is hosted through Shopify. Payments are processed through Shopify checkout and the payment providers made available during checkout.

We generally do not directly receive or store your complete payment-card number or card security code.

Available payment methods, shipping options, and charges are displayed during checkout before an order is submitted.

Our Business

Legal Seller and Website Operator

DONARAYS INC
Store name: VitaWick

DONARAYS INC operates vitawick.com and is the legal seller and contracting party for purchases made directly through this website.

DONARAYS INC is responsible for:

• Website and store operation
• Order administration
• Payment collection through the available checkout providers
• Customer support
• Approved returns and replacements
• Approved customer refunds
• Merchant Center product listings associated with the store

Business Correspondence Address

DONARAYS INC
Store name: VitaWick
310 N Indian Hill Blvd, #77
Claremont, CA 91711
United States

This address is used for business correspondence. It is not a retail store, customer walk-in service center, fulfillment center, or automatic return address.

U.S. Fulfillment Location

Certain orders may be prepared or shipped from:

11688 Clark St
Arcadia, CA 91006
United States

This location may be used for fulfillment and shipping activities. It is not a retail store, customer walk-in location, or automatic return address.

Advertising and Product Identifier Support

HONG KONG XINSEN TECHNOLOGY CO., LIMITED
Room A4, Workshop 1, 1/F, The Cloud
111 Tung Chau Street
Sham Shui Po, Kowloon
Hong Kong

This company provides certain authorized advertising, Google Ads account management, campaign measurement, marketing support, product-data support, and UPC or GTIN product-identifier administration services for VitaWick.

HONG KONG XINSEN TECHNOLOGY CO., LIMITED is not the legal seller, website operator, Merchant Center merchant, payment recipient, fulfillment provider, customer return recipient, or party responsible for customer refunds for purchases made through vitawick.com.

Returns and Address Notice

Customers must contact VitaWick customer support before returning a product.

Do not send a return to the business correspondence address, fulfillment location, Hong Kong service-provider address, or the sender address printed on a package unless customer support has provided written return authorization and confirmed the correct return destination.

Return eligibility and requirements are explained in our Return & Replacement Policy .

Our Commitment

VitaWick is committed to offering practical products, clear information, and responsive support for everyday home-care routines.

We appreciate the trust customers place in our store and will continue working to improve our products, instructions, support resources, and overall shopping experience.

Thank you for choosing VitaWick.