Payment Method | VITAWICK™

Merchant Information

The VitaWick online store is operated by DONARAYS INC. DONARAYS INC is responsible for order administration, payment collection, customer service, returns, and approved refunds for purchases made through vitawick.com.

Accepted Payment Methods

Depending on availability during checkout, we may accept:

• Major credit and debit cards
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

Paying by Credit or Debit Card

Select an available card payment option during checkout and enter the requested card and billing information.

Before submitting your order, please confirm that:

• The card number has been entered correctly
• The expiration date is current
• The security code is correct
• The billing address matches the address registered with your card issuer
• Sufficient funds or credit are available

Complete payment-card information is processed through the secure Shopify checkout and the applicable payment provider. VitaWick and DONARAYS INC do not directly store your complete card number or card security code on this website.

Paying with PayPal

When PayPal is available, select it during checkout. You may be redirected to PayPal to sign in, choose an available funding source, and authorize the payment.

Depending on your PayPal account and location, you may be able to pay using your PayPal balance, linked bank account, debit card, or credit card.

After payment is completed, you should be returned to VitaWick to view your order confirmation.

Secure Payment Processing

Payments are processed through Shopify checkout and the payment providers made available during checkout.

Your bank, card issuer, PayPal, or another payment provider may request additional verification before approving a transaction. Verification may include a one-time security code, account confirmation, or another identity-verification step.

We may also review or temporarily hold an order when additional information is reasonably required to confirm the payment, verify order information, or reduce the risk of unauthorized transactions.

Billing Statement Information

The description displayed on your bank, card, PayPal, or payment account statement may vary depending on the payment method and payment provider used during checkout.

The statement description may include VitaWick, DONARAYS, Shopify, PayPal, or another payment-provider descriptor associated with the transaction.

If you do not recognize a charge associated with an order placed through VitaWick, contact us at support@vitawick.com before submitting a payment dispute.

Please include the transaction date, transaction amount, name used for the order, and any available order information. Do not send your complete card number, card security code, online banking password, or other sensitive financial information by email.

Payment Authorization Holds

When you attempt to place an order, your bank or payment provider may place a temporary authorization hold to confirm that sufficient funds or credit are available.

An authorization hold is not always a completed charge. If an order is not completed or a payment attempt is unsuccessful, the hold is normally released according to your bank or payment provider’s processing schedule.

VitaWick cannot directly remove a bank authorization hold. Please contact your bank or card issuer for information about the expected release date.

Why Was My Card Declined?

A payment may be declined for several reasons, including:

• Incorrect card or billing information
• An expired or inactive card
• Insufficient available funds or credit
• A transaction limit set by the bank or card issuer
• A security or fraud-prevention review
• A temporary problem with the bank or payment network

First, review the information entered during checkout. If the information is correct, contact the bank or card issuer using the customer service number shown on the back of your card.

You may also try another available payment method. Repeated payment attempts may result in additional temporary authorization holds.

Why Do I See More Than One Charge?

First, check your email for order confirmation messages.

If you received more than one confirmation email with different order numbers, more than one order may have been submitted. Contact us promptly so that we can determine whether an eligible order can still be canceled under our Cancellation & Modification Policy .

If you received only one order confirmation, an additional amount may be a temporary authorization hold rather than a completed second charge. Your bank or payment provider can confirm the status of each transaction.

Additional Bank or Payment Fees

VitaWick does not add an undisclosed payment-processing fee during checkout. However, your bank, card issuer, PayPal, or another payment provider may independently apply fees under its own terms.

These fees may include:

• Currency-conversion fees
• International or cross-border transaction fees
• Bank service fees
• Other card-issuer or payment-provider charges

These fees are not collected or controlled by VitaWick. Please contact your financial institution for information about any additional fee shown on your statement.

Payment and Order Confirmation

An order is not considered successfully placed until checkout is completed and an order confirmation is issued.

After placing an order, review the confirmation email and verify the product, quantity, shipping address, payment amount, and order total.

If you do not receive an order confirmation, check your spam or junk folder before contacting customer support.

Refunds

Approved refunds are issued to the original payment method used for the order. Refunds are not issued as promotional codes, discount codes, or store coupons unless the customer separately agrees to an alternative resolution.

After an approved refund has been issued, your bank, card issuer, PayPal, or another payment provider may require additional processing time before the funds appear in your account.

Return eligibility, return requirements, return shipping responsibility, and refund processing information are explained in our Return & Replacement Policy .