Privacy Policy

Last Updated: August 6, 2026

This Privacy Policy explains how DONARAYS INC, operator of the VitaWick online store (“VitaWick,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information when you visit vitawick.com (the “Site”), place an order, contact us, or otherwise use our services.

HONG KONG XINSEN TECHNOLOGY CO., LIMITED provides certain authorized advertising, marketing, campaign-management, and product-identification services to VitaWick. It manages or supports certain Google Ads activities and holds or administers certain UPC and GTIN product identifiers used for VitaWick products.

HONG KONG XINSEN TECHNOLOGY CO., LIMITED is not the legal seller, website operator, payment recipient, Merchant Center merchant, or party responsible for customer orders placed through the Site.

1. COMPANY INFORMATION

Legal Seller and Website Operator

DONARAYS INC
Store name: VitaWick
310 N Indian Hill Blvd, #77
Claremont, CA 91711
United States

Email: support@vitawick.com

The address above is our United States business correspondence address. It is not a retail store, customer walk-in service center, fulfillment location, or automatic return address.

U.S. Fulfillment Location

11688 Clark St
Arcadia, CA 91006
United States

This location may be used to prepare and ship certain orders. It is not a retail store or customer walk-in location. Do not send returns to this address unless our customer support team has provided written return authorization and specifically confirmed this address for your return.

Authorized Hong Kong Advertising and Product Identifier Service Provider

HONG KONG XINSEN TECHNOLOGY CO., LIMITED
Room A4, Workshop 1, 1/F, The Cloud
111 Tung Chau Street
Sham Shui Po, Kowloon
Hong Kong

This company may provide authorized Google Ads account management, advertising, marketing, campaign measurement, product-data support, and UPC or GTIN administration services for VitaWick.

Its role in managing advertising accounts or UPC and GTIN product identifiers does not make it the seller, website operator, payment processor, Merchant Center merchant, order-fulfillment provider, or party responsible for returns or refunds.

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with the Site, we may collect the following categories of personal information.

Information You Provide

When you place an order, create an account, contact us, request customer support, subscribe to communications, submit a review, or otherwise provide information through the Site, we may collect:

Your name
Billing address
Shipping address
Email address
Telephone number provided for checkout, shipping, or account purposes
Order and transaction information
Products purchased or added to your shopping cart
Account login and profile information
Customer-support communications
Return, replacement, and refund information
Product reviews, survey responses, or other content you submit
Marketing preferences
Any other information you voluntarily provide

Certain information may be required to process your order, arrange delivery, provide customer service, prevent fraud, or comply with legal obligations. If required information is not provided, we may be unable to complete a transaction or provide the requested service.

Information Collected Automatically

When you visit or use the Site, we and our service providers may automatically collect information such as:

Internet Protocol address
Browser type and operating system
Device type and device identifiers
Cookie identifiers and advertising identifiers
Pages viewed and links clicked
Products viewed, searched for, or added to a cart
Referring website or advertisement
Date, time, and duration of visits
Shopping-cart and checkout activity
Advertising campaign and conversion information
Approximate location derived from an Internet Protocol address
Cookie, pixel, tag, local-storage, and similar technology data

Payment Information

Payments are processed through Shopify checkout and the payment providers made available during checkout.

We generally do not directly receive or store your complete payment-card number or card security code. Payment processors and financial institutions process payment information according to their own privacy policies, security requirements, and contractual terms.

Google Advertising and Conversion Information

We use Google advertising, analytics, conversion-measurement, and related services to understand how visitors interact with the Site, measure advertising performance, improve campaigns, and attribute orders or other actions to advertisements.

Depending on our configuration, Google tags, cookies, pixels, APIs, or related technologies may collect or receive:

Advertising identifiers
Cookie identifiers
Device and browser information
Page-view and shopping activity
Advertisement clicks and campaign information
Order or conversion status
Order value and currency
Product identifiers, quantities, and prices
Other information used to measure advertising performance

Where enhanced conversions or similar features are enabled, certain customer information provided during checkout, such as an email address, name, address, or telephone number, may be normalized, securely hashed, and transmitted to Google for conversion measurement and matching purposes.

HONG KONG XINSEN TECHNOLOGY CO., LIMITED may access advertising, campaign, analytics, and conversion reports through the Google Ads account it manages or supports. Its access is limited to information reasonably necessary to provide authorized advertising, campaign-management, measurement, and related services.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Process and fulfill orders
Collect and verify payments
Prevent fraud and unauthorized transactions
Arrange shipping and delivery
Send order confirmations and delivery notices
Manage customer accounts
Provide product and after-sales support
Process returns, replacements, cancellations, and refunds
Respond to questions, complaints, and support requests
Maintain, troubleshoot, and improve the Site
Analyze website traffic and customer interactions
Personalize Site content and product recommendations
Measure advertising and marketing effectiveness
Create and optimize advertising campaigns
Attribute orders and other actions to advertisements
Send marketing communications where permitted
Protect the security and integrity of the Site
Enforce our terms, policies, and agreements
Maintain accounting, tax, transaction, and business records
Comply with regulatory, legal, and reporting obligations
Establish, exercise, or defend legal claims

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required by applicable law.

4. CONSENT AND MARKETING COMMUNICATIONS

When you provide personal information to place an order, arrange delivery, request support, or process a return, we use that information for the relevant transaction or service.

Where required, we obtain consent before sending promotional emails or text messages or before using non-essential cookies and similar technologies.

You may unsubscribe from promotional emails by selecting the unsubscribe link in the message or by contacting: support@vitawick.com .

If you have opted in to text messages, you may opt out by replying STOP, where supported. Message and data rates may apply.

Withdrawing consent does not affect processing completed lawfully before the withdrawal. It also does not prevent us from sending non-promotional messages concerning an order, payment, account, shipment, return, refund, or customer-support request.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers and other parties that assist us in operating the Site and providing our services, including:

Shopify and its affiliated services
Payment processors and financial institutions
Shipping carriers and logistics providers
Fulfillment facilities
Customer-support and communication providers
Website hosting and information-technology providers
Cybersecurity and fraud-prevention providers
Email and text-message providers
Analytics, advertising, and marketing providers
Google and providers supporting Google advertising services
Professional advisers, including accountants, auditors, and lawyers
Insurers and financial advisers
Government authorities, regulators, courts, or law-enforcement agencies
A buyer, successor, lender, or other party involved in a merger, acquisition, financing, restructuring, or sale of all or part of our business

These parties may process personal information only for the purposes for which it is provided, subject to applicable contractual duties, privacy requirements, and law.

Disclosure to the Hong Kong Advertising Service Provider

We may disclose or make available limited advertising, analytics, conversion, campaign, and product-related information to HONG KONG XINSEN TECHNOLOGY CO., LIMITED when reasonably necessary for it to manage or support Google Ads activities and related advertising services.

Depending on the advertising feature involved, this information may include:

Advertising and cookie identifiers
Device and browser information
Page and product interactions
Advertising campaign information
Conversion events
Order value and currency
Product IDs, quantities, and prices associated with a conversion
Hashed customer information used for enhanced conversion measurement

The Hong Kong company is not authorized to use this information for unrelated purposes or its own independent marketing. It does not process customer payments and is not responsible for customer orders, shipping, returns, replacements, or refunds.

UPC and GTIN product identifiers identify products, not individual customers. The Hong Kong company’s ownership or administration of those identifiers does not by itself give it access to customer payment information.

We may also disclose information where reasonably necessary to prevent fraud, protect our rights or the rights of others, investigate suspected misconduct, enforce our policies, or comply with a lawful request.

6. SHOPIFY

Our store is hosted by Shopify Inc. Shopify provides the commerce platform that allows us to operate the Site and offer products for sale.

Shopify may process information relating to your device, browsing activity, account, checkout, transactions, and interactions with the Site in order to provide commerce, hosting, security, fraud-prevention, analytics, personalization, payment, and related services.

Shopify’s processing of personal information is governed by its own privacy notices, contractual terms, and applicable law.

Depending on our Shopify settings and the services enabled on the Site, Shopify may process information across participating merchants to provide fraud prevention, analytics, personalization, advertising, and other enhanced services.

You may review the Shopify Consumer Privacy Policy for more information about how Shopify processes consumer personal information.

Where required, you may manage cookie preferences or opt out of certain data sharing or targeted advertising through privacy controls made available on the Site.

7. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies, pixels, tags, APIs, local storage, and similar technologies to:

Operate the Site and shopping cart
Maintain checkout sessions
Remember your preferences
Keep accounts and transactions secure
Understand how visitors use the Site
Measure Site performance
Prevent fraud
Provide customer support
Personalize content
Measure advertising performance
Attribute conversions to advertisements
Deliver advertising where permitted

Some technologies are necessary for the Site to function. Other technologies, including analytics and advertising cookies, may be optional depending on your location and applicable law.

Where required, we provide a cookie banner or privacy-preference tool that allows you to accept, reject, or manage non-essential technologies.

You may also control cookies through your browser settings. Blocking certain cookies may prevent some Site features from functioning correctly.

8. DATA SHARING AND TARGETED ADVERTISING

We do not sell personal information in exchange for money.

However, our use of analytics, advertising, Google, Shopify, cookies, pixels, and similar services may be considered “sharing,” “targeted advertising,” or a similar activity under certain United States state privacy laws.

Where applicable, you may opt out through a “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” cookie-preferences, or similar privacy link made available on the Site.

We will also process recognized browser-based opt-out preference signals where required by applicable law and supported by our Site configuration.

9. INTERNATIONAL DATA TRANSFERS

The Site is operated through our United States business. We also use service providers that may be located in the United States, Canada, Hong Kong, and other countries.

Because certain Google Ads activities are managed or supported by a Hong Kong service provider, limited advertising, analytics, and conversion information may be accessed or processed in Hong Kong.

Personal information may therefore be stored, accessed, or processed outside the state, country, or region in which you live. Privacy and data-protection laws in those locations may differ from the laws in your jurisdiction.

Where required, we use appropriate contractual, technical, and organizational safeguards in connection with international transfers of personal information.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete and document transactions
Provide customer support
Process returns and refunds
Maintain business and accounting records
Meet tax, regulatory, and legal obligations
Prevent fraud and misuse
Measure advertising performance
Resolve disputes
Enforce our agreements

Retention periods may vary based on the type of information, the reason it was collected, contractual requirements, platform settings, and applicable legal obligations.

When personal information is no longer required, we may delete, anonymize, aggregate, or securely dispose of it, subject to any continuing legal or operational retention requirements.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Transactions are transmitted using encrypted connections where supported. Payment providers are responsible for protecting payment-card data processed through their systems.

No method of Internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

12. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a copy of certain personal information
Withdraw consent
Object to or restrict certain processing
Opt out of marketing communications
Opt out of certain data sharing or targeted advertising
Appeal a decision relating to a privacy request, where applicable

To submit a privacy request, contact: support@vitawick.com .

We may need to verify your identity before completing a request. We may retain information where permitted or required by law, including transaction, fraud-prevention, accounting, tax, and legal records.

Authorized agents may submit requests where permitted by applicable law. We may require proof of authorization and identity verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. CALIFORNIA AND OTHER UNITED STATES PRIVACY RIGHTS

If an applicable United States state privacy law applies to our business and your personal information, residents of that state may have additional rights, including rights to know, access, correct, delete, or obtain a copy of personal information and to opt out of certain sales, sharing, profiling, or targeted advertising.

We do not knowingly sell personal information for monetary consideration.

Where required, eligible consumers may exercise applicable opt-out rights through the privacy-preference link on the Site or by contacting: support@vitawick.com .

14. CHILDREN’S PRIVACY

The Site is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

By using the Site, you represent that you are at least the age of majority in your jurisdiction or that you are using the Site with the involvement and permission of a parent or legal guardian.

If you believe a child has provided personal information to us without appropriate authorization, contact: support@vitawick.com .

15. THIRD-PARTY WEBSITES AND SERVICES

The Site may contain links to websites, services, payment providers, social networks, advertising platforms, or applications operated by third parties.

We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal obligations, advertising arrangements, or data practices.

The revised policy will be posted on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice of material changes.

If our business is acquired, merged, reorganized, financed, or sold, personal information may be transferred as part of that transaction, subject to applicable law.

17. EMAIL AND SMS COMMUNICATIONS

If you subscribe to promotional emails, we may send marketing communications in accordance with the preferences provided at the time of enrollment.

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message.

If you provide a mobile number and expressly opt in to receive text messages from VitaWick, we may send service-related or promotional messages as described at the time of enrollment.

Consent to receive promotional text messages is not a condition of purchase. Message frequency may vary, and message and data rates may apply.

Where supported, reply STOP to unsubscribe and HELP for assistance.

We do not disclose your mobile number to third parties for their own independent marketing purposes without your consent. We may provide it to service providers that help operate the messaging program.

18. CONTACT US

To request access to, correction of, or deletion of personal information, withdraw consent, opt out of marketing, submit a privacy complaint, or ask a question about this Privacy Policy, contact:

Privacy Compliance Officer
DONARAYS INC
Store name: VitaWick
310 N Indian Hill Blvd, #77
Claremont, CA 91711
United States