We understand that plans can change. Please review the cancellation and modification terms below before submitting a request.
Cancellation and Modification Window
Orders may be modified or canceled within 2 hours of being placed, provided order processing or shipment has not already begun.
Requests submitted after the 2-hour window, or after processing has started, cannot be guaranteed. We process orders promptly to support timely delivery.
How to Request a Change or Cancellation
Contact our customer support team as soon as possible at support@vitawick.com.
Please include the following information:
- Your full name
- Your order number
- The email address used to place the order
- The change or cancellation you are requesting
Submitting a request does not automatically confirm that an order has been canceled or modified. Our customer support team will confirm whether the requested change can still be completed.
Shipping Address Changes
Shipping address changes must be requested within 2 hours of placing the order and before order processing begins.
Please review your shipping address carefully during checkout. Once an order has entered processing or has been transferred to the shipping carrier, we may not be able to change, redirect, or intercept the shipment.
VITAWICK is not responsible for delivery delays, failed deliveries, or lost packages caused by an incorrect or incomplete shipping address provided by the customer.
Product or Quantity Changes
Requests to change a product, model, quantity, or accessory must be submitted within the same 2-hour modification window.
If the requested change affects the order total, our customer support team will explain whether an additional payment or partial refund is required.
Product or quantity changes cannot be guaranteed after processing has begun.
After an Order Has Shipped
Once an order has shipped, it can no longer be canceled or modified.
If you no longer need the product, please wait until the package has been delivered and contact our customer support team to determine whether the item qualifies for return under our Return & Replacement Policy.
Please do not refuse delivery or send a package back without first receiving written return authorization and the correct return instructions.
Approved Cancellation Refunds
When an order cancellation is approved, the refund will be issued to the original payment method.
VITAWICK normally initiates approved refunds promptly. However, your bank, card issuer, PayPal, or other payment provider may require additional business days to post the funds to your account.
Original payment-processing delays and bank posting times are outside VITAWICK’s control.
Orders That Cannot Be Canceled
An order generally cannot be canceled when:
- The 2-hour cancellation window has passed
- The order has already entered processing
- A shipping label has been created and the package is being prepared
- The package has been transferred to the shipping carrier
- The order has already been delivered
Orders that cannot be canceled may still qualify for return after delivery, subject to our Return & Replacement Policy.
Contact Customer Support
For cancellation, order modification, or shipping address change requests, please contact:
Email:
support@vitawick.com
Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Please include your order number in your message so that our support team can locate the order as quickly as possible.
Last Updated: August 5, 2026