VitaWick Customer Care
Contact Us
Our customer service team is here to help with product questions, order support, setup guidance, and general inquiries.
Product Guidance
Clear help with product details, included components, and compatibility.
Responsive Support
Messages are reviewed during our regular customer support hours.
Private Communication
Your contact details are used only to respond to your inquiry.
Send Us a Message
Tell us how we can help. Our support team will review your message and respond during regular support hours.
Please do not include payment card information, Social Security numbers, medical records, or other sensitive personal information in this form.
Insurance & Reimbursement Notice
VITAWICK does not submit claims to Medicare, Medicaid, or commercial insurance plans and does not seek reimbursement on behalf of customers. All purchases made through this website are self-pay transactions. Customers are responsible for the full purchase price at checkout. Insurance coverage or reimbursement, if any, varies by plan and is not guaranteed. Please contact your insurance provider directly before purchasing.
Company & Operational Details
VitaWick works with separate business and operational service providers. The roles of each company are explained below.
Legal Seller & Website Operator
DONARAYS INC
Store name: VitaWick
Business Correspondence Address:
310 N Indian Hill Blvd, #77
Claremont, CA 91711
United States
DONARAYS INC operates the VitaWick online store and is responsible for purchases made through vitawick.com, including payment collection, order administration, customer support, approved returns, and refunds.
This address is used for business correspondence. It is not a retail store, customer walk-in service center, fulfillment center, or automatic return address.
Customer Support
Email:
support@vitawick.com
Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Excluding U.S. federal holidays
Please include your order number when contacting us about an existing order, payment, shipment, return, replacement, or refund.
U.S. Fulfillment Location
11688 Clark St
Arcadia, CA 91006
United States
This location may be used to prepare and ship certain VitaWick orders.
It is not a retail store, customer walk-in service center, business correspondence address, or automatic return address.
Advertising & Product Identifier Service Provider
HONG KONG XINSEN TECHNOLOGY CO., LIMITED
Room A4, Workshop 1, 1/F, The Cloud
111 Tung Chau Street
Sham Shui Po, Kowloon
Hong Kong
This company provides authorized Google Ads account management, advertising support, campaign measurement, marketing support, product-data support, and UPC or GTIN product-identifier administration services for VitaWick.
It is not the legal seller, website operator, Merchant Center merchant, payment recipient, fulfillment provider, customer return recipient, or party responsible for refunds.