Refund & Replacement

30-Day Full Refund and One-Year Limited Warranty

We offer two options for the following reasons: a full refund within 30 days of the delivery date or a free replacement within one year:

  • Faulty, damaged, or inoperable merchandise.
  • Missing items from your order.
  • Incorrect size, color, or custom details according to the placed order.
  • Product does not match our descriptions.

Additionally, the following conditions may prevent a full refund or replacement:

  • Requesting a refund after the 30-day warranty period.
  • Change of decision.
  • Requesting alterations to the item received.
  • Providing inaccurate details or damage due to mishandling.

⚠️Limitations: The warranty policy applies only once per order.

Refund Processing Time:

  • PayPal: 3 to 5 business days.
  • Credit Card: Up to 10 business days.

Return Policy: To save you valuable time and money, we offer a “No Need to Return” policy for select cases. Just provide detailed information and photos of the items you received, and we’ll resolve your issue here.

How to Request a Refund or Replacement?

  • Contact Us HERE.
  • Provide a detailed description of the issue with accompanying photos.
  • Receive support confirmation.

FAQs

Can I get a refund if I’m dissatisfied with my purchase or no longer want it?
You are eligible for a refund if the issues stem from product quality within 30 days of your order’s delivery date.

How long does it take to receive a refund to my original payment method?
Refunds typically take 5-7 business days to process to your original payment method after a 3-day inspection period once received by VITAWICK.

What exceptions might prevent me from getting a full refund?

  • Requests for refunds made more than 30 days after delivery.
  • Issues caused by an incorrect shipping address or incorrect custom details (such as custom name, hair color).
  • The order was shipped exactly as specified in the order details.

How should I prepare my shipment for return?
You are not required to physically return items, saving you time and money. Simply provide detailed information and photos for issue resolution.

Can I exchange my items?
All VITAWICK products are custom-printed. To exchange for a different size or design, you are requested to cover the resend fee, which varies based on the product(s) purchased.