Payment Method
There are two options to pay for a purchase on VITAWICK.
- PAY WITH PAYPAL
- With PayPal, you can send payments online quickly and securely.
- With PayPal, you can use your credit card, debit card, or PayPal account balance to pay.
- After submitting the order, you may be redirected to PayPal’s website to complete your payment.
- ADVANTAGES OF USING PAYPAL
Payment can be traced. You can use your PayPal account to track your payment status. VITAWICK will not receive your full credit card number or bank information, which helps reduce the risk of unauthorized use.
- PAY WITH CREDIT CARDS
The available credit card options are shown at checkout. Please note that when you make a payment, VITAWICK does not store your full credit card number or sensitive card information on our website.
✅Make sure you have checked your payment amount and entered the correct billing and card information before submitting your order.
Secure Payment Processing
At VITAWICK, we take your security and privacy seriously. When you submit payment information through our website, your information is processed through secure checkout technology and trusted third-party payment providers.
Only authorized personnel who need the information to perform a specific job, such as billing or customer service, may access necessary order-related information. Customer information is handled in a secure environment and used only as needed to process orders, provide support, and complete related services.
For security reasons, some payments may require additional verification by your bank, card issuer, or payment provider. You may also be asked to provide proof of transaction if there is an issue regarding payment decline, payment failure, or order verification.
PAYMENT - FAQs
- Why was I charged an additional fee for my order?
Some banks or card issuers may charge additional fees for certain online purchases, cross-border transactions, currency conversion, or payments processed through third-party payment services. These fees are not charged by VITAWICK and may vary depending on your bank, card type, country, and payment method.
If you notice an additional fee on your bank statement, we recommend contacting your bank or card issuer directly for more details.
2. Why is my card getting declined?
There are several common reasons why your card payment may be declined. If your card payment has been declined and you are not sure why, please check the following:
Make sure your card has been activated if it is new or recently reissued.
Review Your Card Information:
- Double-check that all of your information was entered correctly. Entering the wrong card number, expiration date, billing address, or CVV is a common mistake.
- Check the Card Expiration Date
- Over Your Credit Limit: Depending on your card, if you are already over your credit limit or if this transaction would push you over it, your purchase may be declined. Some card issuers may allow transactions beyond the credit limit, while others may reject the purchase.
- Suspected Fraud or Security Review: If you are making a large purchase or a purchase outside your normal shopping behavior, the transaction may be flagged by your bank or card issuer for security review. You may need to verify the transaction by submitting a verification code, one-time password, or by contacting your bank.
- Your Account Was Closed: Please contact your bank or try using another payment method.
- A Technical Error Occurred: Please retry the payment later or use another payment method.
If everything seems to be correct, please call the card issuer’s customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your payment.
You may also choose to check out via PayPal to complete your order.
3. Why am I being double-charged?
If you see more than one charge but only intended to place one order, please first check your confirmation email.
If you received more than one confirmation email with different order numbers, it may mean that more than one order was placed. Please check the order information carefully and contact us as soon as possible if you need help canceling an order.
If you received only one confirmation email, please do not worry. For some payment types, your bank or payment provider may place a temporary authorization hold to verify that funds are available. This is not a completed second charge and should be released automatically by your bank or card issuer.
If you are not sure whether a charge is an authorization hold, we recommend contacting your bank and contacting us for more details. The hold is usually removed within one to eight business days, depending on your bank or payment provider.
4. Do I need to pay Import Fees, Duties, and Taxes?
Customs policies vary by country. Some countries may charge import fees, duties, taxes, or customs-related charges, while others may not.
Taxes, duties, and customs fees may not be included in the product price shown on our website. Depending on your location, you may be responsible for paying any applicable duties, taxes, or customs fees once your order arrives at its final destination. These charges are determined by your local customs office and are not controlled by VITAWICK.
If you have questions about possible import fees or taxes, we recommend contacting your local customs office before placing your order.